• Home
  • Refund and Returns Policy

Refund and Returns Policy

Refund and Return Policy

At topqly.com, we are dedicated to providing you with a seamless shopping experience. If you are not fully satisfied with your purchase, our clear and straightforward refund and return policy is here to assist you.

1. Eligibility for Returns and Refunds

1.1 General Return Eligibility

  • Products can be returned within 30 days of delivery.
  • Items must be in their original condition, unused, and include all packaging, accessories, and documentation.

1.2 Exceptions to Return Eligibility

  • Perishable goods and personalized or custom-made items are non-returnable unless defective or damaged.
  • For hygiene reasons, items such as cosmetics, undergarments, and opened consumables cannot be returned unless proven defective.

1.3 Damaged or Defective Products

  • Notify us within 7 days of delivery for damaged or defective products.
  • Proof of damage (e.g., photos) may be required to process your claim.

1.4 Late Returns

  • Returns initiated after 30 days may be accepted under exceptional circumstances, subject to an inspection fee.

2. Refund Policy

2.1 Refund Methods

  • Refunds will be processed via the original payment method.
  • Payments made via bank transfer or cash on delivery will be refunded via bank transfer.

2.2 Refund Timeline

  • Refunds are typically processed within 3-5 business days after the returned item is received and inspected.
  • Delays, if any, will be communicated by our customer service team.

2.3 Full and Partial Refunds

  • Full refunds are provided for eligible items meeting return criteria or with verified defects.
  • Partial refunds may apply if the item is returned in a different condition, such as missing accessories or damaged packaging.

2.4 Refund Notifications

  • You will receive an email confirmation with refund details and the transaction ID once your refund is processed.

3. Exchange Policy

3.1 Eligibility for Exchanges

  • Exchanges are available for defective, damaged, or incorrectly delivered items.
  • Replacements will be shipped after we receive and inspect the returned product.

3.2 Product Availability

  • If the replacement is unavailable, you can opt for a refund or select an alternative product of equal or lesser value.

4. Return and Refund Process

4.1 Contact Customer Support

  • Reach out via email or live chat to initiate a return or refund.
  • Provide your order details, reason for return, and supporting documents if applicable.

4.2 Receive Return Authorization

  • Approved returns will be issued a Return Authorization Number (RAN) with instructions.
  • Unauthorized returns may not be accepted.

4.3 Ship the Product

  • Package the item securely and ship it to the provided address.
  • Retain the tracking number for your records.

4.4 Inspection and Refund/Exchange

  • Returned items will be inspected to confirm eligibility.
  • Refunds or replacements will be processed after approval.

5. Costs and Reimbursements

5.1 Return Shipping Costs

  • We cover return shipping fees for defective or damaged items.
  • Customers are responsible for return shipping costs due to a change of mind.

5.2 Additional Costs

  • If purchased during promotions with gifts or discounts, the associated value may be deducted if gifts are not returned.

6. Guarantees and Customer Protections

6.1 Extended Warranty

  • Selected products include a 90-day extended warranty for quality issues. Eligible items can be replaced or refunded within this period.

6.2 Price Protection

  • If a product’s price drops within 14 days of purchase, you can request a refund for the price difference.

6.3 Satisfaction Guarantee

  • Some products include a trial period of up to 7 days. Unsatisfied customers may return these items within this period.

7. Exclusions and Limitations

7.1 Non-Refundable Services

  • Shipping fees, gift-wrapping charges, and customization costs are non-refundable.

7.2 Unauthorized Returns

  • Items returned without prior authorization may not be eligible for a refund.

7.3 Force Majeure

  • Refunds and returns may be delayed due to uncontrollable events like natural disasters or transportation disruptions.

Contact Us

For further assistance or to initiate a return, please contact us:

We value your satisfaction and are committed to resolving any concerns promptly. Thank you for shopping with topqly.com!