Shipping & Delivery Policy

Welcome to topqly.com. We are dedicated to providing reliable and efficient shipping services to ensure your orders are delivered promptly and in excellent condition.

1. Shipping Coverage

We proudly offer international shipping, delivering to customers worldwide. No matter your location, you can enjoy the convenience of shopping with us.

2. Shipping Methods

We provide two shipping options to accommodate your needs:
  • Free Shipping: Available for all orders, offering a cost-effective delivery option.
  • Expedited Shipping: Available for faster delivery at an additional cost.
Shipping costs, if applicable, will be calculated and displayed during checkout based on your location and selected shipping method.

3. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
  • Order Confirmation: If your order contains incomplete information (e.g., incorrect address or payment issues), we will contact you to resolve it, which may result in processing delays.

4. Estimated Delivery Times

Delivery times vary based on your location and selected shipping method:
  • Free Shipping: 4-10 business days.
  • Expedited Shipping: 1-3 business days.
Note: Delivery times are estimates and may be affected by customs clearance, weather conditions, or public holidays.

5. Shipping Costs

  • Free Shipping: Available for all orders at no additional cost.
  • Expedited Shipping: Additional fees apply and will be displayed at checkout.
  • Duties & Taxes: Buyers are responsible for any import duties, taxes, or customs fees that may apply to international orders.

6. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
  • Real-Time Updates: Use the provided tracking link to view the current status and estimated delivery date of your package.

7. Shipping Partners

We partner with reputable courier services to ensure timely and secure delivery. Some of our shipping partners include:
  • USPS
  • UPS
  • FedEx
  • DHL
  • Royal Mail
  • Australia Post
  • SF Express
  • Canada Post
  • Emirates Post
  • Singapore Post
  • PostNL
The courier for your shipment will be selected based on your location and chosen shipping method.

8. Shipping Issues

  • Delayed Shipments: If your order is delayed, please contact us at [email protected] with your order number. We will work with the courier to resolve the issue.
  • Lost or Damaged Packages: Report any lost or damaged packages within 48 hours of delivery. Include photos of the damaged item(s) and packaging to expedite a replacement or refund.
  • Incorrect Address: Ensure accurate shipping information is provided during checkout. We are not responsible for delays or additional costs caused by incorrect addresses.

9. Undeliverable Packages

If a package is returned due to an undeliverable address, failed delivery attempts, or refusal by the recipient:
  • We will contact you to arrange reshipment (additional shipping fees may apply).
  • If reshipment is not possible, we will refund the cost of the product, excluding the original shipping charges.

10. Special Circumstances

  • Customs Delays: International shipments may experience delays due to customs inspections, which are beyond our control.
  • Force Majeure: In case of unforeseen events such as natural disasters, strikes, or pandemics, delivery times may be extended. We will keep you informed of any delays.

11. Returns & Exchanges

For detailed information on how to return or exchange items, please refer to our Refund & Return Policy.

12. Contact Us

If you have any questions or require assistance, please contact us: Email: [email protected] Thank you for choosing topqly.com. We appreciate your trust and support!